10 Email Etiquette Tips To Lift Your Game

If you're spending most of your time behind a computer screen on a daily basis, there's a good chance you're receiving and responding to a steady flow of emails. Over time we pick up little behavioural habits that could be improved and you might not realise it. I've been guilty of a few of these, but number 10 is one is a pet-hate ;)

Use the following 10 Email Etiquette Tips To Lift Your Game as a way to reflect on how you can improve your email skills.

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1. When you're late...

DON'T SAY:
"Sorry for the delay"

SAY INSTEAD:
​"Thanks for your patience"

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2. When you schedule...

DON'T SAY:
"What works best for you?"

SAY INSTEAD:
"Could you do..."

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3. When you're welcome...

DON'T SAY:
"No problems / No worries"

SAY INSTEAD:
"You're welcome / Always happy to help"

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4. When you know what you're doing...

DON'T SAY:
"I think maybe we should..."

SAY INSTEAD:
"It'd be best if we..."

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5. When you're overthinking it...

DON'T:
Rewrite an email for 30-minutes

DO:
Set up a meeting, as it may be easier to discuss in person.

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6. Did you get that?

DON'T SAY:
"Hopefully that makes sense?"

SAY INSTEAD:
"Let me know if you have any questions"

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7. When you want a status update...

DON'T SAY:
​"Just wanted to check in..."

SAY INSTEAD:
​"When can I expect an update..."

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8. When you make a small whoopsie-daisy...

DON'T SAY:
"Ahh, sorry! My bad. Totally missed that."

SAY INSTEAD:
"Nice catch. I'll address this [say when]. Thanks for letting me know"

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9. When you have an appointment...

DON'T SAY:
"Can I possibly leave early?"

SAY INSTEAD:
"I will need to leave for [enter the reason] at [enter when]"

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10. When you're in a hurry...

DON'T:
[FirstName] - start your email without even a short greeting.

DO:
Hi/Hey/Heya/G'day [First Name] - start your email with a short greeting.

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What about you? Do you have any email behaviours that haven't made the list?